DEVELOPING A VALUE PROPOSITION FOR THE MARINE FORCES RESERVE SUPPLY AND MAINTENANCE INSPECTION PROGRAM

Abstract

The focus of this thesis is to assist MARFORRES G-4 in developing relevant measurable system attributes and corresponding value models to better articulate the contributions of the SMAT inspection program to the MARFORRES mission. The thesis developed a stakeholder-derived objectives hierarchy that reflects the SMAT inspection program's role in the MARFORRES mission and identified measurable system attributes that evaluate the degree that the SMAT inspection program supports the MARFORRES mission. This in-depth examination of the SMAT operations lay the foundation for improving SMAT inspection program processes to achieve its overall purpose of increasing the MARFORRES readiness. The deliverables from the thesis are 1) a framework to evaluate the value of the SMAT inspection program and 2) measurable attributes that describe the value of the SMAT inspection program. Stakeholders can use the objectives and attributes developed for the SMAT inspection program as an effective tool in communicating organizational goals and information requirements. In the next phase of the study, we recommend that the supply and maintenance rating of the inspected units be collected 90–120 days after inspection for further analysis of their performance. As more data becomes available, future researchers should reevaluate the value models for accuracy in describing the stakeholders' value sense.