Publication:
UNITED STATES ARMY SPECIAL OPERATIONS COMMAND PERFORMANCE MANAGEMENT PRACTICES

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Authors
Helle, Jared T.
Parker, Michael
Tobin, Chad T.
Subjects
continuous 360-performance review
multi-dimensional evaluation
performance management
retention
reward system
sociotechnical system
talent acquisition
talent management
USASOC
Advisors
Strawser, Bradley J.
Date of Issue
2020-12
Date
Publisher
Monterey, CA; Naval Postgraduate School
Language
Abstract
The U.S. Army considers people its competitive advantage; however, industrial-age personnel practices still factor into its performance management systems. Just as the Army cannot succeed in fighting future wars with yesterday’s technology, it cannot succeed using antiquated performance management practices in the information age and beyond. With this in mind, we used a mixed research methodology to answer the following question: How can USASOC’s performance management practices be adapted to improve performance and retention of special forces officers? First, we conducted a qualitative comparison of for-profit, nonprofit, and military organizations. Second, we performed quantitative analysis via a SOCOM–sponsored survey of special forces officers. Findings indicate that retention is an output of talent acquisition and talent management systems and is heavily influenced by organizational culture. Moreover, retention issues are symptoms of a larger problem that requires a holistic solution and modernization of performance management practices. We recommend that USASOC adopt a sociotechnical performance management system that incorporates a continuous 360 performance review process, data-driven methodology, and multi-dimensional evaluations to improve performance and retention. Finally, USASOC should extend time in key developmental positions and create specialized career tracks that enable depth of professional development.
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Thesis
Description
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Department
Defense Analysis (DA)
Defense Analysis (DA)
Defense Analysis (DA)
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Distribution Statement
Approved for public release. distribution is unlimited
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
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