INTEROPERABILITY ISSUES WITH MHS GENESIS

Abstract

The MHS GENESIS electronic health record software purchased by the Defense Health Agency is not interoperable with the healthcare managed organizations network of care. Twenty percent of all specialty care health records are not returned to the medical treatment facility. This represents a significant loss of health records, a potential loss in medical readiness, as well as the ability to deploy. The purpose of this study was to demonstrate if the market-comparable electronic health record retrieved health records better than MHS GENESIS. The hypothesis H1: MyChart electronic health record is more interoperable, making it more accurate than the MHS GENESIS electronic health record. H2: Changes to the Defense Health Agency’s health record policy will make MHS GENESIS more interoperable. The research design was a mixed-method approach. The comparative analysis of interoperability between MyChart software and MHS GENESIS software used nominal, ordinal, and interval-based methods to calculate results. The research design used for the qualitative analysis section was based on the Qualtrics XM software’s word cloud. MHS GENESIS is capable of interoperating with HMO providers, but it is limited by DHA’s health record policy. The survey revealed beneficiaries are concerned with the accuracy and accessibility of a complete interoperable system. Due to limited technical knowledge of MyChart and MHS GENESIS, we recommend study of MHS GENESIS within the large MTF multi-market regions.