A Method for Assessing Knowledge Flow Efficiency, Cost and Performance

Abstract

Knowledge is key to competitive advantage, and organization leaders and managers are called to implement, maintain and enhance key knowledge management systems and processes. However, knowledge is inherently invisible, intangible, indefinite and resistant to quantification. Hence assessing investments in such systems and processes remains fundamentally challenging. The research described in this article builds upon a growing stream of knowledge visualization, measurement and dynamics work to develop a method for assessing knowledge flow efficiency, cost and performance in the organization. Results from application to archetypical organization systems and processes are highly promising, and they elucidate a novel decision support capability.