Assessing the program health and customer satisfaction of a project management office: an automated solution
Treshansky, David M.
Mansager, Bard K.
Roberts, Nancy C.
MetadataShow full item record
Efficiency in the acquisition of major defense systems is of paramount importance, given today's environment of declining resources. To achieve this efficiency, the project office, as the responsible agency for such acquisitions, must perform its designated functions both efficiently and effectively. The two most important indicators reflecting the efficiency and effectiveness of the project office are program health and customer satisfaction. The objective of this research was to develop an automated self- assessment instrument for use by the military project manager to measure the program health and customer satisfaction of his/her organization. This thesis provides the project manager with a viable model depicting the critical organizational design factors impacting the program health and internal customer satisfaction of the military project office. This study also provides the project manager a pilot implementing instrument with which to assess the program health and internal customer satisfaction of his/her organization. Finally, this research effort has produced an independent software application, specifically designed to automate the self-assessment process within a military project management office. (MM)
Showing items related by title, author, creator and subject.
OMB Circular No. A-76 : efficiency review : and performance measurement of the Department of Defense health care delivery system Hetsko, John A.; Moran, Raymond L. (Monterey, California. Naval Postgraduate School, 1984-06);Each year the Department of Defense (DOD) is exposed to great pressure from the public sector and Federal Government to save money and to be efficient. The Productivity Program Office of Assistant Secretary of Defense ...
Measuring customer satisfaction of depot maintenance: an analysis of customer satisfaction of F/A-18 maintenance at Naval Aviation Depot North Island, CA Forsyth, Brian A (Monterey, California. Naval Postgraduate School, 1997-06);The Department of Defense (DoD) spends about $15 billion annually on depot level maintenance. About 60 percent of this funding is provided to government owned and operated depots. In light of defense budget downsizing, it ...
Military health care system and Tricare: an economic analysis indicates the occurrence of self-selection Ryan, John W.; Wise, Christopher M. (Monterey California. Naval Postgraduate School, 2006-06);The military health care system has been plagued by increasing health care costs for the past few decades. The military has implemented a couple of programs in an effort to control costs while maintaining quality health ...