Development of a prototype for automating Total Quality Leadership (TQL) training

Abstract

Despite the personnel downsizing and budget cuts, the Department of the Navy must continue to train the critical mass in order to achieve the Total Quality Leadership (TQL) transformation as desired and mandated. A computerized training module designed to help instructors provide just-in-time, individual training in the TQL principles could assist the Navy in achieving its TQL goals more efficiently, thereby saving time, money, and personnel. This thesis describes the design and development of such a prototype. The TQL Trainer was created using an authoring software construction set called Toolbook, and material from Lesson 1 of the Department of the Navy's Fundamentals of TQL (CIN P-500-0012) course manual. Design considerations included the need to provide instructional, interactive training utilizing multimedia to effect an interesting, multimodal learning experience. Automation, video and audio clips, text blocks, navigational buttons and lesson maps provide the student with an easy to use, effective training package.