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Business process reengineering: a primer for the Marine Corps' process owner

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Author
Brewster, Rollin D.
Date
1997-12
Advisor
Euske, Kenneth J.
Haga, William J.
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Abstract
As the defense establishment downsizes, it has turned to the private sector to model its methods for improved productivity. Business Process Reengineering (BPR) is a technique used by the private sector to achieve order of magnitude improvements in organizational performance by leveraging information technology to enable the holistic redesign of business processes. This thesis provides a guide to the methods and tools used during BPR, and presents a practical way for Marine Corps' leaders to establish and direct a reengineering effort. Instruction is provided on the basics of how to establish a strategic direction, organize the reengineering team, and analyze business processes through the use of process-maps, flowcharts, Integrated Definition for Function (IDEFO) models, Activity-Based Costing (ABC), and value-added assessment. Approaches and principles useful during the development of the new process are discussed, as well as benchmarking and the factors leading to process implementation and organizational change. Recommendations are made for further reading
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This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
URI
http://hdl.handle.net/10945/8042
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  • 1. Thesis and Dissertation Collection, all items

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