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dc.contributor.advisorKerber, James L.
dc.contributor.advisorStone, Mark W.
dc.contributor.authorLeard, Thomas E.
dc.dateJune 1998
dc.date.accessioned2012-08-09T19:18:55Z
dc.date.available2012-08-09T19:18:55Z
dc.date.issued1998-06-01
dc.identifier.urihttp://hdl.handle.net/10945/8128
dc.descriptionApproved for public release; distribution is unlimiteden_US
dc.description.abstractThe rapidly developing Government wide Commercial Purchase Card (GCPC) Program primarily affects commercial procurements valued at $2,500 or less, which comprise more than 90 percent of all acquisition transactions. It is considered a major contributor to streamlining the procurement process. The program is efficient, but little research has been done on its effectiveness. This thesis analyzed the Navy/Marine Corps Purchase Card Program by modeling the purchasing process, then determining if the program goals of customer satisfaction, rotating orders among vendors, and obtaining products and services at a fair and reasonable price were effectively achieved or whether goal conflicts in any way hindered full implementation of the program. Specifically, measurements were collected on goal achievement and goal congruence at the installation level using the Naval Postgraduate School (NPS) as an example. The NPS program was effective in achieving strategic goals. While end-users anticipated a potential problem meeting the goal of vendor rotation while also achieving customer satisfaction and a fair and reasonable price, there was actually no significant problem found in achieving all three goals. There was fundamental goal congruence. The methodology presented could be used for further research, potentially streamlining the program for other installations by determining the effectiveness of goal achievement.en_US
dc.description.urihttp://www.archive.org/details/competinggoalsof00lear
dc.format.extentx, 86 p.en_US
dc.language.isoen_US
dc.publisherMonterey, California. Naval Postgraduate Schoolen_US
dc.rightsThis publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. As such, it is in the public domain, and under the provisions of Title 17, United States Code, Section 105, may not be copyrighted.en_US
dc.titleCompeting goals of the Governmentwide Purchase Card Program: customer satisfaction, vendor rotation, fair and reasonable pricingen_US
dc.typeThesisen_US
dc.contributor.corporateNaval Postgraduate School
dc.contributor.departmentDepartment of Systems Management
dc.subject.authorGovernmentwide Purchase Card Programen_US
dc.description.serviceMajor, United States Marine Corpsen_US
etd.thesisdegree.nameM.S. in Managementen_US
etd.thesisdegree.levelMastersen_US
etd.thesisdegree.disciplineManagementen_US
etd.thesisdegree.grantorNaval Postgraduate Schoolen_US


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