A Fault Management System (FMS) architecture for the Naval Computer and Telecommunicatons Area Master Stations (NCTAMS)
Creighton, Kathleen M.
Jones, Carl R.
Haga, William J.
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The Joint Fleet Telecommunications Operations Center (JFTOC) acts, on behalf of the Naval Computer and Telecommunications Command, as the fleet's "one-stop shop" for information services. Effective fault management is vital to ensuring reliable network service. Currently, however, the JFTOC employs a Fault Management System (FMS) that consists primarily of manual processes and non- networked resources. Users require a system that provides a centralized and accessible source of near-real time fault management information. This thesis uses the methodology of the Department of Defense (DoD) Technical Architecture Framework for Information Management (TAFIM). TAFIM outlines a structured approach for migrating legacy systems to a open systems, standards-based target architecture. Through application of the TAFIM process, a target FMS architecture, termed HelpDesk On-Line Information System (HOLIS), is developed. HOLIS includes: the existing NCTAMS classified local area network and SIPRNet infrastructure; network operating system, office automation, e-mail and database software from the interim Navy Automated information System Standards list; and commercial off-the-shelf help desk software. Four migration paths are outlined, and one is selected as the best option for moving from the baseline system to the target FMS.
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