Improving Naval Aviation Maintenance Quality Management processes at the Organizational Maintenance Level: the influences of the International Standards Organization (ISO) 9000 quality management system on the Naval Aviation Maintenance Program (NAMP)
Couch, Christopher J.G.
Decker, Duane L.
Feitler, Jane N.
Cuskey, Jeffrey R.
MetadataShow full item record
This thesis examines the similarities and differences between the Naval Aviation Maintenance Program (NAMP) and International Standards Organization (ISO) 9000 quality management systems (QMS), discusses the difference in quality management discipline under ISO 9000 and under the NAMP, and describes what must be changed in the aviation organizational maintenance sections of the NAMP to make them consistent with the ISO 9000 QMS. The NAMP is Naval aviation's overall guiding document that outlines command, administrative, and management relationships, and assigns maintenance policy and procedure responsibilities to the respective individuals for management ISO 9000 is a series of international standards establishing requirements and guidelines for maintaining an organization's quality system. An overview is provided of quality management (QM) procedures, policies, tools, and audits; the NAMP Quality Management System (QMS); the ISO 9000 QMS; and QMS implementation procedures. Next, process maps are described for QM documentation, policies, and procedures under both the NAMP and ISO 9000. Each is compared and contrasted. Then, QM training under the NAMP and ISO 9000 is described, and advantages and disadvantages of each are listed. ISO 9000 QMS implementation issues and performance metrics are discussed. Finally, recommended changes to NAMP QM procedures, processes, and policies are provided.
RightsThis publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
Showing items related by title, author, creator and subject.
How the Naval Aviation Maintenance Program (NAMP) at the intermediate level can become ISO 9000 quality management system compliant Brenneman, Stephen Kurt (Monterey, California. Naval Postgraduate School, 1999-12-01);This thesis examines the similarities and differences between the Naval Aviation Maintenance Program (NAMP) and International Standards Organization (ISO) 9000 quality management systems (QMS), and what changes must be ...
An Analysis of the Maintenance Performance Measurement System for Lamps MK III Helicopter Squadrons Fawcett, Richard Keyes (Monterey, California: Naval Postgraduate School., 1993-12);With the current downsizing of the United States military and the defense budget, the diminishing availability of resources has increased the focus on the need for effective management. This thesis discusses several ...
Alexander, Kristy; Bender, Mike; Boisvert, Rick; Gibson, Mike (Monterey, California. Naval Postgraduate School, 2011-09-01);EXECUTIVE SUMMARY: Program Management Aircraft Office 231 (PMA231) is tasked with providing “cradle to grave” acquisition support to the U.S. Navy’s fleet of E-2C Hawkeye airborne early warning aircraft. A major portion ...