Improving Naval Aviation Maintenance Quality Management processes at the Organizational Maintenance Level: the influences of the International Standards Organization (ISO) 9000 quality management system on the Naval Aviation Maintenance Program (NAMP)
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Authors
Couch, Christopher J.G.
Decker, Duane L.
Subjects
Quality management systems
Change implementation
DoD reform initiatives
ISO 9000 certification process
Change implementation
DoD reform initiatives
ISO 9000 certification process
Advisors
Feitler, Jane N.
Eaton, Donald
Cuskey, Jeffrey R.
Date of Issue
1999-06
Date
June 1998
Publisher
Monterey, California. Naval Postgraduate School
Language
en_US
Abstract
This thesis examines the similarities and differences between the Naval Aviation Maintenance Program (NAMP) and International Standards Organization (ISO) 9000 quality management systems (QMS), discusses the difference in quality management discipline under ISO 9000 and under the NAMP, and describes what must be changed in the aviation organizational maintenance sections of the NAMP to make them consistent with the ISO 9000 QMS. The NAMP is Naval aviation's overall guiding document that outlines command, administrative, and management relationships, and assigns maintenance policy and procedure responsibilities to the respective individuals for management ISO 9000 is a series of international standards establishing requirements and guidelines for maintaining an organization's quality system. An overview is provided of quality management (QM) procedures, policies, tools, and audits; the NAMP Quality Management System (QMS); the ISO 9000 QMS; and QMS implementation procedures. Next, process maps are described for QM documentation, policies, and procedures under both the NAMP and ISO 9000. Each is compared and contrasted. Then, QM training under the NAMP and ISO 9000 is described, and advantages and disadvantages of each are listed. ISO 9000 QMS implementation issues and performance metrics are discussed. Finally, recommended changes to NAMP QM procedures, processes, and policies are provided.
Type
Thesis
Description
Series/Report No
Department
Systems Management
Organization
Naval Postgraduate School
Identifiers
NPS Report Number
Sponsors
Funder
Format
xviii, 232 p.
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.