Show simple item record

dc.contributor.advisorFeitler, Jane N.
dc.contributor.advisorEaton, Donald
dc.contributor.advisorCuskey, Jeffrey R.
dc.contributor.authorCouch, Christopher J.G.
dc.contributor.authorDecker, Duane L.
dc.dateJune 1998
dc.date.accessioned2012-08-09T19:21:20Z
dc.date.available2012-08-09T19:21:20Z
dc.date.issued1999-06
dc.identifier.urihttp://hdl.handle.net/10945/8518
dc.description.abstractThis thesis examines the similarities and differences between the Naval Aviation Maintenance Program (NAMP) and International Standards Organization (ISO) 9000 quality management systems (QMS), discusses the difference in quality management discipline under ISO 9000 and under the NAMP, and describes what must be changed in the aviation organizational maintenance sections of the NAMP to make them consistent with the ISO 9000 QMS. The NAMP is Naval aviation's overall guiding document that outlines command, administrative, and management relationships, and assigns maintenance policy and procedure responsibilities to the respective individuals for management ISO 9000 is a series of international standards establishing requirements and guidelines for maintaining an organization's quality system. An overview is provided of quality management (QM) procedures, policies, tools, and audits; the NAMP Quality Management System (QMS); the ISO 9000 QMS; and QMS implementation procedures. Next, process maps are described for QM documentation, policies, and procedures under both the NAMP and ISO 9000. Each is compared and contrasted. Then, QM training under the NAMP and ISO 9000 is described, and advantages and disadvantages of each are listed. ISO 9000 QMS implementation issues and performance metrics are discussed. Finally, recommended changes to NAMP QM procedures, processes, and policies are provided.en_US
dc.description.urihttp://archive.org/details/improvingnavalav109458518
dc.format.extentxviii, 232 p.en_US
dc.language.isoen_US
dc.publisherMonterey, California. Naval Postgraduate Schoolen_US
dc.rightsThis publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.en_US
dc.titleImproving Naval Aviation Maintenance Quality Management processes at the Organizational Maintenance Level: the influences of the International Standards Organization (ISO) 9000 quality management system on the Naval Aviation Maintenance Program (NAMP)en_US
dc.typeThesisen_US
dc.contributor.corporateNaval Postgraduate School
dc.contributor.departmentSystems Management
dc.subject.authorQuality management systemsen_US
dc.subject.authorChange implementationen_US
dc.subject.authorDoD reform initiativesen_US
dc.subject.authorISO 9000 certification processen_US
dc.description.serviceLieutenant, United States Navyen_US
etd.thesisdegree.nameM.S. in Managementen_US
etd.thesisdegree.levelMastersen_US
etd.thesisdegree.disciplineManagementen_US
etd.thesisdegree.grantorNaval Postgraduate Schoolen_US
dc.description.distributionstatementApproved for public release; distribution is unlimited.


Files in this item

Thumbnail

This item appears in the following Collection(s)

Show simple item record