A qualitative assessment and analysis of stakeholder expectations
Bullard, Steven G.
Owen, Walter E.
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A Department of Defense acquisition program is influenced by a large number of external stakeholders, including operational users, oversight authorities, contractors and suppliers, and interfacing program managers. Key stakeholders will readily agree that meeting the Warfighting needs of operational users is the primary objective of an acquisition program, however many stakeholders have developed their own strategies to achieve that goal. The job of the program manager within the acquisition system is to deliver a product that best meets stakeholder expectations (the right product delivered the right way). This research defines a methodology for eliciting strategic inputs from key stakeholders associated with an acquisition program. The methodology includes an environmental analysis leading to identification of key stakeholders and focus area for stakeholder interviews. The methodology is applied to the Global Command and Control System-Maritime program to obtain stakeholder input targeted for future strategic plans.
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