The designing and development of a "Balanced Scorecard" for the International Procurement Department of the Procurement Directorate in the Hellenic Navy Supply Center
03Jun_Polymenidis.pdf (1.767Mb)Abstract
The Balanced Scorecard (BSC) is a performance management model that has been successfully implemented both in the private and public sectors. It is a framework for translating an organization's mission into an integrated set of performance indicators. Kaplan and Norton (1996) developed a BSC model, which has four generic perspectives: Financial, Customer, Internal Processes, and Learning and Growth. The objective of this research is to design a BSC framework for the International Procurement Department (IPD) in the Hellenic Navy Supply Center. Initially, the study analyzed the IPD's environment, mission, strategy, desired outcomes, critical processes, and key success factors. After clarifying strategy, desired outcomes, and critical performance variables, the study focused on identifying causal relationships among performance drivers, multiple objectives and desired outcomes. Finally, performance measures were developed, for those performance indicators that need to be monitored and incorporated into the proposed BSC framework. The ultimate purpose of this study is to clarify and gain consensus about the IPD strategy and performance drivers and design a BSC model that aligns strategy and objectives and contributes to the IPD overall success, thus providing IPD with an innovative management control system.
Rights
Copyright is reserved by the copyright owner.Collections
Related items
Showing items related by title, author, creator and subject.
-
Framework for systematic evaluation of environmental ship design
(Monterey California. Naval Postgraduate School, 1997);Increasing awareness of environmental issues related to product design, development, use and disposal is requiring that designers account for environmental issues that had previously been neglected. In the military, these ... -
Determining New System Design Requirements to Optimize Fleet Level Metrics under Uncertainty
(Monterey, California. Naval Postgraduate School, 2017-07); PUR-AM-17-208Traditional approaches to design and optimize a new system often do not consider how the operator will use this new system alongside the other existing systems. This ﾓhand-offﾔ between the designs of the new system and how ... -
A surveillance strategy for a four year operating cycle in commercial pressurized water reactors
(1996-05);If the U. S. nuclear industry hopes to remain competitive and grow into the next century, it must be willing to expand the goal of each plant from safe performance, to safe and economic performance, and apply this type of ...
