Rwandese Patriotic Army Logistics Unit (G4) assessment and recommendations for change

Abstract

This thesis is an organization assessment of the army G4 (the logistics department of the Rwandese Patriotic Army) using a systems framework. The purpose of the study was to describe the current state of the organization and to determine whether G4 is functioning efficiently and if not, then recommend measures to improve performance. Assessment results show a responsive organization struggling to cope with a dynamic and uncertain external environment. The organization is riddled with internal misfits and rigidities, all of which inhibit operational efficiency. The thesis suggests possible courses of action to help G4 leaders improve their service. Specific recommendations include: revision of the organization's mandate; specification of G4 mission and direction; redesign to achieve more congruence; treatment of personnel issues; and adoption of clear and inspiring goals with corresponding procedures for evaluation. Improvement efforts require active support and participation of all G4 stakeholders.