The use of knowledge based decision support systems in reengineering selected processes in the U.S. Marine Corps
Korzilius, Holly N.
Nissen, Mark E.
MetadataShow full item record
In light of the continued investment in information technology by businesses in hopes of achieving a measurable benefit in terms of process efficiency and effectiveness, business process reengineering (BPR) is becoming increasingly important. BPR suggests that by radically redesigning underlying business processes, companies can achieve breakthrough improvements in productivity. BPR, however, is a knowledge intensive endeavor. A decision support tool called KOPeR-lite was developed with the intent of encoding the knowledge held by BPR experts and documented in BPR literature. This tool promises to assist BPR novices who are tasked with reengineering inefficient or ineffective processes. The purpose of this thesis is to determine the viability of using KOPeR-lite when BPR novices undertake process reengineering projects. It also proposes reengineering solutions for the permanent change of station orders process for USMC officers, which will be presented to the leadership in the Headquarter, U.S. Marine Corps (HQMC) Manpower and Reserve Affairs (MandRA) branch. If adopted, one of the proposed solutions promises to dramatically improve process performance.
RightsThis publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
Showing items related by title, author, creator and subject.
Jackson, David W. (Monterey, California. Naval Postgraduate School, 2006-09);U.S. Navy aviation squadrons conduct a variety of flight operations in peace and wartime environments. At the heart of these operations is the flight scheduling that occurs to command and control the squadron's assets to ...
Nissen, Mark; Kamel, Magdi; Sengupta, Kishore (Idea Group Publishing, 2000);Although knowledge management has been investigated in the context of decision support and expert systems for over a decade, interest in and attention to this topic have exploded recently. But integration of knowledge ...
Schenkoske, David L. (Monterey, California. Naval Postgraduate School, 2002-03);This thesis examines the reengineering of the travel management system and implementation of the Defense Travel System at the Naval Postgraduate School. A review of the reengineering process with different goals and ...