The use of knowledge based decision support systems in reengineering selected processes in the U.S. Marine Corps

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Authors
Korzilius, Holly N.
Subjects
Advisors
Nissen, Mark E.
Jansen, Erik
Date of Issue
2001-09
Date
Sept 2001
Publisher
Language
Abstract
In light of the continued investment in information technology by businesses in hopes of achieving a measurable benefit in terms of process efficiency and effectiveness, business process reengineering (BPR) is becoming increasingly important. BPR suggests that by radically redesigning underlying business processes, companies can achieve breakthrough improvements in productivity. BPR, however, is a knowledge intensive endeavor. A decision support tool called KOPeR-lite was developed with the intent of encoding the knowledge held by BPR experts and documented in BPR literature. This tool promises to assist BPR novices who are tasked with reengineering inefficient or ineffective processes. The purpose of this thesis is to determine the viability of using KOPeR-lite when BPR novices undertake process reengineering projects. It also proposes reengineering solutions for the permanent change of station orders process for USMC officers, which will be presented to the leadership in the Headquarter, U.S. Marine Corps (HQMC) Manpower and Reserve Affairs (MandRA) branch. If adopted, one of the proposed solutions promises to dramatically improve process performance.
Type
Thesis
Description
Series/Report No
Department
Information Technology Management
Organization
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NPS Report Number
Sponsors
Funder
Format
xvi, 103 p. ; 28 cm.
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Distribution Statement
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
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