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Case study: the application of ISO 9001: 2000 to a government organization : a study of the benefits, drawbacks and effectiveness of ISO 9001: 2000 for Navy undersea range programs

dc.contributor.advisorBoudreau, Michael W.
dc.contributor.advisorMunn, Raymond S.
dc.contributor.authorCanto, Wilfred M.
dc.contributor.authorAppleget, Andrew T.
dc.contributor.authorRothstein, Larry W.
dc.dateSeptember 2004
dc.date.accessioned2012-08-22T15:30:43Z
dc.date.available2012-08-22T15:30:43Z
dc.date.issued2004-09
dc.identifier.urihttps://hdl.handle.net/10945/9948
dc.description.abstractThe Department of Defense has recognized the value of quality management programs for contractors since the establishment of the MIL-Q-9858 program in 1959. However, the application of quality management programs and principles within DoD has been accomplished with many and varied approaches, often Service and organization specific. Policy guidance on the use of quality management within DoD is limited to non-existent. ISO 9001:2000 has been successfully used by industry and is a recognized quality management system for the execution of DoD contracts, principally for production or manufacturing. This case study examines the application of the ISO 9001:2000 standard to a government organization conducting research, development, test, and evaluation for the U.S. Navy and assesses the benefits, drawbacks, and effectiveness of using ISO 9001:2000 within a DoD organization.en_US
dc.description.urihttp://archive.org/details/casestudypplicat109459948
dc.publisherMonterey, California. Naval Postgraduate Schoolen_US
dc.rightsThis publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.en_US
dc.subject.lcshGovernment contractors, United States.en_US
dc.titleCase study: the application of ISO 9001: 2000 to a government organization : a study of the benefits, drawbacks and effectiveness of ISO 9001: 2000 for Navy undersea range programsen_US
dc.contributor.departmentGraduate School of Business & Public Policy (GSBPP)
dc.subject.authorQMSen_US
dc.subject.authorISO 9001en_US
dc.description.serviceCivilian, United States Navyen_US
etd.thesisdegree.nameM.S. in Program Managementen_US
etd.thesisdegree.levelMastersen_US
etd.thesisdegree.disciplineProgram Managementen_US
etd.thesisdegree.grantorNaval Postgraduate Schoolen_US
dc.description.distributionstatementApproved for public release; distribution is unlimited.


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