Are you managing your email -- or is email managing you? An analysis of email among personnel within Army Project Management Offices
Thomas, Gail Fann
King, Cynthia L.
MetadataShow full item record
Based on a class project that developed leadership communication competencies for seven levels of Army civilians, email was found to be the most prevalent means of communication, regardless of leadership level. Additionally, there was a widespread perception that email communication needs to be improved. This thesis seeks to explore the clarity, efficiency and effectiveness of email among personnel within Army project management offices. This study included four phases: 1) a review of the relevant literature, 2) a log of email received by five project officer's in the US Army Project Management Office, 3) a questionnaire to gather data about email usage in the Project Management Office, and 4) a thematic analysis of a sample of problematic emails. The findings suggest that an overwhelming volume of email, perception that email responses must be expeditious, and the prevalence of enabling technology, contribute most significantly to email overload. Recommendations include the proposal to initiate corporate email policy and training, thus standardizing best practices and regulating email usage.
Joint Applied Project
Showing items related by title, author, creator and subject.
Agrawal, B.N. (2005);This paper presents a review of the spacecraft design program at the Naval Postgraduate School. This program is part of the space systems engineering curriculum. In this curriculum, the students take at least one course ...
Demir, Kadir Alpaslan (Monterey, California. Naval Postgraduate School, 2008-12);Evaluating, monitoring, and improving the effectiveness of project management can contribute to successful acquisition of software systems. In this dissertation, we introduce a quantitative metric for gauging the effectiveness ...
MacDermott, John Theodore (Cambridge, Massachusetts; Massachusetts Institute of Technology, 1967-08);The problem-oriented language PROJECT, of which this research forms a part, was developed in order to facilitate the use of CPM and PERT on any project which can be described in terms of work items. The area with which ...