Cost-benefit analysis universal product code scanner equipment for military commissary stores.
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Author
Hudson, Timothy P.
Date
1980-09Advisor
Skierkowski, W.H.
Second Reader
Fincke, E.A.
Metadata
Show full item recordAbstract
Military commissaries have long been criticized for poor
service, frequent stockouts and excessive queuing. After
experiencing similar problems, commercial supermarkets have
been experimenting with new techniques to streamline their
stores and reduce costs. The commercial grocery industry
has pioneered the development of Point of Sales CPOS) equipment
in order to remain competitive in a market characterized
by a low profit margin. Commissaries, on the other hand,
have found it necessary to rely upon increased appropriated
funds to maintain their cost saving advantage. In light of
Congressional attempts to reduce or eliminate the appropriated
support, a Universal Product Code CUPC) scanner system was
analyzed by way of a cost-benefit analysis using the Fort Ord
Commissary as a basis. The financially persuasive results,
as well as other attractive nonquantifiable patron benefits
indicate that investing in a UPC scanner system could constitute
a significant step toward preparation for self-sufficiency,
while insuring the preservation of this beleaguered benefit.