Cost-benefit analysis universal product code scanner equipment for military commissary stores.
Hudson, Timothy P.
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Military commissaries have long been criticized for poor service, frequent stockouts and excessive queuing. After experiencing similar problems, commercial supermarkets have been experimenting with new techniques to streamline their stores and reduce costs. The commercial grocery industry has pioneered the development of Point of Sales CPOS) equipment in order to remain competitive in a market characterized by a low profit margin. Commissaries, on the other hand, have found it necessary to rely upon increased appropriated funds to maintain their cost saving advantage. In light of Congressional attempts to reduce or eliminate the appropriated support, a Universal Product Code CUPC) scanner system was analyzed by way of a cost-benefit analysis using the Fort Ord Commissary as a basis. The financially persuasive results, as well as other attractive nonquantifiable patron benefits indicate that investing in a UPC scanner system could constitute a significant step toward preparation for self-sufficiency, while insuring the preservation of this beleaguered benefit.