Excellence within the Navy health care system
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Author
Norton, James Alfred
Date
1984-12Advisor
Harris, Reuben T.
Whipple, David R.
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NA
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The purpose of thesis was to find Naval hospitals that were the embodiment of superior performance and to then tell their stories-- what they look like, what they emphasize, and why they manage and lead the way they do. This project was approached by identifying Naval Hospitals that should be studied, based on subjective opinions of eighteen senior Naval Medical Department Officers. After soliciting their views on hospital excellence, the next step was to ask them to identify hospitals that personify excellence as they had described it. Based on these lists, visits were made to the three commands most often acknowledges as being excellent. This study then outlines those indicators of excellence that such commands emphasize which have made them the best that we have to offer. From these findings, recommendations are made regarding the usefulness of this study in the Navy Medical Department.
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