The effect of computerization on production in administrative offices : a comparative analysis
John, Michael O.
Haga, William J.
Bui, Tung X.
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Using a one-group pretestposttest pre-experimental research design and data collected by questionnaire and taken from archival sources, this study found that while an organization's outputs increased from 28% to 32% after computer support of clerical tasks, labor inputs declined 21%. The findings here support the notion that office automation and word processing in particular, enhanced productivity. These findings do not support a growing concern among investors in office automation that it is counterproductive.
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