Outlining a framework for the use of ICT in disaster management

Abstract

Disaster relief operations are characterized by chaos and devastation and, therefore, a lack of information and reduced situational awareness. Information and communication technologies (ICT) promise a way to distribute and access information in a timely manner, but the interrelations between people, processes, organizations, and technology have an impact on the result. The purpose of this qualitative study is to reach a deeper understanding of the interrelations among people, processes, organizations, and technology in humanitarian assistance and disaster relief missions in order to develop a framework for organizations considering the usage of ICT in disaster relief operations. The research contributes to the body of knowledge by examining the problems and influences appearing with use of ICT in a command and control approach. Deeper understanding of the interrelations and risks will enable non-governmental organizations as well as military and other governmental organizations to take effective measures to prepare for the use of ICT and the leveraging of command and control in disaster relief operations. Improvement of command and control will have an immediate impact on disaster relief efforts.