Sociotechnical systems as applied to knowledge work
Oswald, Ronald G.
MetadataShow full item record
This study examines the logic behind choosing variances and the design of forums during the planning of deliberations in non-routine work environments using a Sociotechnical System design approach. This study was accomplished through review and comparison of literature on sociotechnical applications of non-routine, knowledge work environments. The traditional sociotechnical application applied to factory settings with linear and routine work tasks analyzes unit operations within an open system, identifying technical variances that contribute to problems and social roles that control the variances. A new sociotechnical approach has been developed for systems involved in non-routine, knowledge work environments. This approach focuses on deliberations formed around topics, establishes variances that lead to poor deliberations, designs forums that minimize variances and gives control of variances to discretionary coalitions. These results generally support that variances contributing to poor deliberations are well established and that organizations need only identify the key variances that contribute to problems in their system. Organizations need to understand how the key variances affect the development of knowledge and how forums can be designed to enhance deliberations. This study places specific focus on the design of information technology forums that enhance knowledge development
Showing items related by title, author, creator and subject.
Practitioner Response to "Beyond Smokestacks and Silos: Open-Source, Web-Enabled Coordination in Organizations and Networks" Jansen, Erik; Gallenson, Ann C. (Wiley Online, 2011);The sociotechnical approach to designing organizations begins with the introduction in the 1950s of longwall coal mining, a set of new technologies designed to increase coal production, but it all too often suffered from ...
Birkelund, Per Morten. (Monterey, California: Naval Postgraduate School, 1999-12);This thesis focuses on key factors that increase organizational effectiveness at the Royal Norwegian Navy Material Command. These factors include implementing work processes throughout the whole organization, implementing ...
Barrett, Frank J. (2005);At the dawn of the twenty-first century, we are in the midst of a revolution that has been called variously the post-industrial society (Bell 1973), the third wave (Tofler 1980), the information revolution (Naisbitt 1983), ...