Total Quality Leadership as it applies to the Surface Navy

Abstract

The implementation of Total Quality Leadership (TQL) into the Surface Warfare Navy requires specific leadership training for the entire community. A training needs analysis was conducted to examine these training requirements for Surface Warfare Officers. First, personnel who are already using TQL at different Navy facilities were interviewed to determine the areas where TQL principles are applicable in the Surface Navy. Next, the Officer Survey Instrument (OSI) data base provided the information to determine the leadership competencies that are currently being used by Surface Warfare Officers. Finally, current Navy leadership training was examined to see if these competencies were being incorporated into the officer training program. Existing Surface Warfare Officer leadership training addresses many of the prescribed management principles of TQL, and fleet officers demonstrate many characteristics in congruence with the requirements of this new management style. However, more emphasis is required in some areas. The strong support provided by the Chief of Naval Operations coupled with a systematic and continuous training program will guide the Navy through a smooth transition into Total Quality Leadership.