EXPLORING PRODUCTIVITY AND WORKPLACE SATISFACTION OUTCOMES FOR EMPLOYEES PARTICIPATING IN TELEWORK AT THE AIR FORCE ACQUISITION MANAGEMENT AND INTEGRATION CENTER (AMIC)

Abstract

This mixed methods study analyzes data before and during the COVID-19 pandemic with two purposes: first, to explore how changes to the amount of telework permitted at AMIC impact employee perceptions of productivity and workplace satisfaction, and second, to assess the relationship between available quantitative productivity measurements and AMIC employee perceptions of productivity. To provide context for the study, this research reviews the literature for current and historical data on pandemic planning, telework, productivity, and satisfaction for federal employees. Next, the research sorts and analyzes survey data to understand AMIC employees' perceptions of productivity and satisfaction. Finally, this study compares quantitative measures of productivity to survey findings to identify both common findings as well as points where they diverge. This analysis determines whether perceptions of productivity and satisfaction at AMIC have changed in relation to the amount of telework allowed and whether quantitative productivity measures align with those perceptions. As a result of the analysis, this study found overall perceptions of productivity and satisfaction at AMIC related positively to increased telework, and overall quantitative productivity measures remained the same or improved as feelings of productivity at AMIC increased.