Organizational assessment of Shelter Outreach Plus
Czarney, Jonathan R.
Fisher, Jeffrey G.
Wang, Clare H.
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This report is an organizational analysis of Shelter Outreach Plus (SOP), a non-profit agency in Monterey County providing homeless support and shelter, domestic violence victim support, and women and men transitional support services. Semi-structured interviews were conducted with four Board members and 11 staff members to generate an organizational diagnosis using systems theory as a foundation for improvements. A strategic planning session was arranged and facilitated and Board members and key personnel generated five strategic goals. There is widespread passion and commitment to the mission, including long-term delivery of multiple and unique services which positively impact the county. There is little interaction among the five program offices and trust and leadership issues exist between staff and executive leadership. SOP faces fiscal challenges brought on by statewide cutbacks and lack of countywide visibility. Information technology improvements are ongoing and needed and a more decentralized decision-making structure is recommended for operational efficiencies and employee motivation.
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