Publication:
Organizational assessment of Shelter Outreach Plus

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Authors
Czarney, Jonathan R.
Fisher, Jeffrey G.
Wang, Clare H.
Subjects
Systems Model
External Environment
System Direction
Structure
Technology
Process
Advisors
Simon, Cary
Malina, Mary
Date of Issue
2003-12
Date
December 2003
Publisher
Monterey, California. Naval Postgraduate School
Language
Abstract
This report is an organizational analysis of Shelter Outreach Plus (SOP), a non-profit agency in Monterey County providing homeless support and shelter, domestic violence victim support, and women and men transitional support services. Semi-structured interviews were conducted with four Board members and 11 staff members to generate an organizational diagnosis using systems theory as a foundation for improvements. A strategic planning session was arranged and facilitated and Board members and key personnel generated five strategic goals. There is widespread passion and commitment to the mission, including long-term delivery of multiple and unique services which positively impact the county. There is little interaction among the five program offices and trust and leadership issues exist between staff and executive leadership. SOP faces fiscal challenges brought on by statewide cutbacks and lack of countywide visibility. Information technology improvements are ongoing and needed and a more decentralized decision-making structure is recommended for operational efficiencies and employee motivation.
Type
Description
MBA Professional Report
Department
Graduate School of Business & Public Policy (GSBPP)
Identifiers
NPS Report Number
Sponsors
Funder
Format
viii, 41 p. : ill. ; 28 cm.
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
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